FAQ

Quite simply, anyone! Whether you run a pub, bar or restaurant, or if it’s for your bar at home, we cater to serve everyone.

If you are not sure about how we can help then get in touch as we have options to suit everyone.

We are registered with the government as an alcohol wholesaler and our number is XCAW 000 0010 6381. We ensure our suppliers are all AWRS registered.

We are always looking to work with more breweries. Email us on enquiries@thekegcompany.co.uk with a bit about the brewery and your core range of products and we can look at getting you listed.

Essentially, you earn points to spend on discounts with each order you place! For every £1 spend (ex VAT and delivery), you earn 3 points. For every 100 points earned, you earn a £1 discount. You can earn points by following and sharing our posts on social media as well as through purchasing!

All 12L/20L/30L kegs being shipped to the UK will have a shipping charge of £12. Minikegs will have a shipping cost of £7.80.

We aim for orders to be delivered between 2-5 working days after the purchase date, however, due to potential delays at the brewery with dispatch or with the DHL taking a little longer to route the item through their delivery network, we suggest that you plan for 4 clear working days between ordering and delivery. (So we recommend ordering Monday to give the best chance of having the delivery before the weekend). Of course, if you can order a little further in advance then that's always more relaxing for everyone!

For normal courier orders, once the order is collected from the brewery you should, all things going well, expect to receive the item the next working day (some areas of the UK may take longer such as the far reaches of Scotland for example). 

In the unlikely event of us being unable to meet the 5 working days after order delivery window, we may ask for your patience due to a hiccup in the delivery process. If some of the product you ordered gets mislaid during shipping or there's an issue with availability, we will be in touch as quickly as possible to notify you of any delay and we may ask you to give us up to 10 working days from the original order to final delivery to resolve unexpected issue for you

If you have any concerns about timings or an urgent need, please contact us at enquiries@thekegcompany.co.uk and we will help out.

Once we have heard from the brewery and confirmed a collection date for your order, you will get an email notification with a consignment number and a link for you to insert your number. This allows you to see when the courier has picked up your order, and when they have set off to deliver your order.
You will also get email notifications from the courier when we have confirmed the order, when they have your order and when they delivered the or

If you have accidentally inputted the incorrect delivery address, you can email us at enquiries@thekegcompany.co.uk your order number and the correct address and we can change this easily if the order has not gone out yet. If the order has gone out we will ring DHL if it isn’t too late to change it.

Deliveries made by our courier are not in our control, however you will receive an email or text where possible, confirming the day of delivery. Normal delivery hours are between 9am-6pm.

At the present The Keg Company only ships to the UK.

We're sorry to hear that you've had an issue. Please contact our Customer Services team at enquiries@thekegcompany.co.uk as quickly as possible and ideally include a photograph of the products received if the damage is visible. We will then get in touch with the brewery to solve this for you as quickly and practically as possible.

What equipment do I need to dispense the beers?

For any beer you will need a dispenser and/or a bar setup. If you are looking for any of these our sister company ‘National Mobile Bars’ has exactly what you need. Along with this you will need a Coupler. The keykegs will need a keykeg coupler and the polykegs will need a sankey coupler. Both of these can be bought on our website here.